How it works?
Register by clicking “Registration”, indicate required data, accept Terms of Service and pay the minimum of 10 PLN of initial fee. You will receive an email from us. In order to confirm your details, click on the link. It takes 1 minute and all is ready! You can use the city bikes 24 hours a day, 7 days a week. After registering you will receive a text message and an email message together with a PIN code which become your identifiers in the system.
Approach the terminal, press the button of “Rental/Return” and follow the instructions displayed on the screen. The bike which you selected will be automatically released.
If it is secured with a clamp-unblock it via the obtained code for code lock, displayed on the screen of terminal upon rental. Enjoy your ride!
3. Return a bike
You don’t even need to approach the terminal. All you need to do is enter the bike into electric lock. Don’t worry-the sound signal or a green diode will confirm the correct return. In order to be sure that the return was completed successfully, verify it on your user account through a mobile application, internet website or contact on 19 115.
If there is no empty space at the station, connect the bike via code lock to the handle of the selected bike stand or other bike and shuffle the digits. In such case approach the terminal, press “Rental/Return” and follow the instructions on the screen.
Use city bikes whenever you feel like. From the beginning of March till end of November, 24 hours a day, 7 days a week. First 20 minutes of ride are free of charge!
Download mobile application. With the use of mobile application you will rent a bike locked within an electric lock as well as a clamp without approaching the terminal. Code to the clamp will be displayed during rental of a given bike. You may rent a bike by means of the application in two ways:
• Clicking on ‘Rent a bike” in the application and entering its number
• Scanning QR code of a given bike, located on each bike
- How can I register in the system?
You should select the option of Registration on the website www.veturilo.waw.pl and fill out the registration form. In order to activate the account you should make the initial payment in the minimum amount of 10 PLN As soon as the amount reaches the account- it will become active, enabling rental of bikes.
- How to rent a bike?
All you need to do is approach the terminal, press the button of “Rental/Return” and follow the instructions displayed on the terminal. The bike will be automatically released from the electric lock. When the bike is secured with a clamp it must be released by means of a 4-digit code. The code appears on the terminal upon rental as well as within the mobile application. The code to the clamp may be obtained also by contacting the infoline at 19 115. Bikes may also be rented through the use of mobile application or by contacting the infoline at 19 115.
- How to return a bike?
All you need to do is enter the bike into electric lock. If you want to be sure that the bike has been correctly returned within the system, you may verify the status of rentals in the mobile application, through the website or by contacting the infoline at 19 115.
- What should I do when there is no free bike stand to enter the bike at the station?
In case when the return of your bike is not possible through electric lock (i.e. closed station or lack of free bike stand) secure the bike with the clamp. Open the clamp with a code obtained upon rental, connect the bike with another bike’s handle or with a fixed element of the station. Then, lock the clamp and shuffle the digits. Remember that a bike returned in such a way must be returned within the system also. In order to do so, approach the terminal and press Rental/Return. Follow the instructions displayed on the terminal screen. Bike connected in such a way may be retuned via mobile app or through contacting the infoline at 19 115. If you forgot the code to the clamp, check it in the mobile application or contact the infoline at 19 115.
- How will I know if the bike return was correct?
To be certain, we recommend verifying your rental status by means of mobile application of Nextbike or by logging on your account through the website as well as by contacting the infoline.
- I have a problem with the functioning of a station or I have noticed a failure-what can I do?
We will be grateful for passing information with a number of the problematic station or bike through mobile application, email message to the address of Customer Service Office or through contacting the infoline at 19 115. Our team will undertake steps to remove any potential failures as soon as possible. Our employees monitor the status of the system 24 hours a day, while such submissions allow us to react even faster.
Of course, you may pay at the terminal via payment card. Terminals are equipped in a proximity payment module.
- How much does the use of bikes cost?
Rental of a bike for up to 20 minutes is free of charge.
Rental of a bike for up to 1 hour is a cost of 1 PLN.
Rental of a bike for up to 2 hours is a cost of 4 PLN.
Rental of a bike for up to 3 hours is a cost of 9 PLN.
Rental of a bike for up to 4 hours is a cost of 16 PLN.
Each subsequent hour is an additional cost of 7 PLN.
- Where can I rent a children bike?
You may rent a children bike and return it only at children stations. List of stations is available on the following website: www.veturilo.waw.pl
- Are stations equipped in pumps?
Yes, each station is equipped in pumps serving the purpose of pumping up bike tyres.
- How to top up an account?
After logging in to your profile on www.veturilo.waw.pl in the tab “Top up your account” select one of the payment methods: blik, payment card or online transfer.
NOTICE: In case of selecting payment method in the form of a transfer, Your transfer title is dedicated to You and is crucial for correct booking of your payment.
- How can I top up my account with debit card (i.e. credit card)?
You can connect a credit card with a registered account. In order to do this contact the infoline at 19 115 or add a card at the terminal at the time when your account status is lower than 10 PLN.
- I selected payment via credit card but my account was deactivated. Why?
This means that the system was unable to charge the funds from the card. The reasons for this may vary; either a card lock or lack of funds on the account.
- I have made the payment, rented a bike once and my account is inactive again-why?
Most likely there is less than 10 PLN at present on your account. Remember that each account is active only subject to a minimum amount of 10 PLN being on it or having a credit card connected to it. Due to this provision within the Terms of Service, the Operator recommends topping up your account with a higher amount than 10PLN-i.e. 20 or 30 PLN.
- What should I do when the system calculates an incorrect fee?
First of all, do not get upset. If an amount which the system calculated for your bike rental does not correspond with the factual state-just submit a complaint by sending a message to the address firstname.lastname@example.org. We have a maximum of 14 days to consider it but we will strive to respond to it as quickly as we can. If post our verification it turns out that the system made an error, we will reimburse the entire, incorrectly calculated sum.
- How many bikes can I rent?
You can rent a maximum of 4 bikes at once on one account. For each bike separately the system calculates the rental time, thus you do not need to return them all at the same time. In case of non-standard rentals, i.e. Group rentals, please contact us on the email address: email@example.com.
- What should I do if I have a problem with rental or return of a bike at the terminal?
In case of problems with performing any operation at the terminal, please contact our Customer Office. You will be able to conduct any selected by you operation swiftly and efficiently. We are at your disposal 24 hours a day under the telephone number 19115.
- Can I connect a child seat to my bike?
Bikes are not adjusted to mounting child seats or to carry passengers.
- How can I switch on the lamp in the bike?
The lamp switches on automatically post placing the bike in motion. All you need to do then is to keep pedalling and the lamp will light your way.
- What should I do if the bike I rented gets stolen?
In case of a bike theft made during use, the lessee must immediately inform the Customer Office of this fact.
- If I am registered in one system only, can I use bikes in other cities?
Our systems are compatible, registering in one of them enables bike rentals in all cities in Poland and worldwide where Nextbike is the Operator. It is worth to remember that each of the systems is characterized by its own price list and Terms of Service.
- How can I identify myself upon rental via proximity card instead of telephone number of PIN number?
In order to facilitate and simplify the process of bike rental, identification may be conducted by means of each device which has the function of contact-free identifier. This is the majority of plastic proximity cards-i.e. City card, Electronic Student Card or the majority of payment cards. In order to register the card you must approach the terminal, enter the telephone number and PIN code and then place the card in the indicated place. Upon subsequent rental you may identify yourself at the terminal by means of the card, that is place the card in order to log in. If you wish to log in only by means of the card, without indicating PIN number-mark the option “ During each rental and return, for safety reasons, ask me about my PIN number” on your account on the portal https://www.veturilo.waw.pl/
- Can I rent bikes by means of Veturilo application?
Of course, through the application you can rent a bike locked in the electric lock as well as one secured by means of the clamp. If you wish to rent a bike by means of the application you may select two options: entering its number in the application or scanning the QR code. The bike secured with electric lock will be automatically released if it is secured with a clamp the code to the clamp will be displayed in your mobile application.
- After which time from the end of journey and return of a bike to the station can I rent a bike again at the same station?
Another bike may be rented straight away. If however you would like to rent the same bike-wait 3 minutes.
- I have a problem with my rental-after indicating a telephone number and PIN number I am asked to indicate a credit card number as if I was to register myself from the beginning. What should I do?
Normally, during identification the request to enter a credit card number should not appear. Such a situation may occur if, for example, you enter an incorrect telephone number and the terminal will identify you as a new user who does not have the funds. The terminal asks for indication of credit card number also in a situation when there is less than 10PLN on the account. It is best if you try once more to enter your data correctly in order to log in or else, contact the infoline at 19 115.
- There are no bikes on the station-why?
Nextbike relocation teams transport the bikes 24 hours a day in order to fill out the shortages on stations on an ongoing basis, however, we are not able to guarantee, especially during rash hours, that bikes will always be available at each station.
- Will new stations be created?
We can declare that Veturilo operator will strive to develop the system and expand it with sponsored/patronage stations created in cooperation with companies from Warsaw. In addition, please direct your suggestions of creating new stations to the address of Municipal Road Authority: firstname.lastname@example.org
- Can I take a break in my ride and leave a bike for several minutes?
Of course, however common sense is key in each such situation. Do not leave the bike in remote places or “risky” ones and secure it with a belt or with a digital lock, connecting it to a fixed, solid element and you may be sure nothing will happen to it. Be sure that no other person will be able to use your bike-secured for a moment, during a ride, with a digital lock-or rent it via mobile application or QR code, since the bike will be visible in the system as rented.
- Is the use of internet service, especially while logging and making payments safe?
The login sites, registration site and “My account” are coded via SSL, which is visible through the link upon entering each of these sites. Websites which launch Nextbike API application are additionally encoded but they function in the iframe mode thus it is not visible within the address tab. Moreover, encoding of the entire service is switched on and set as default. We thus guarantee that the use of our website is 100% safe at each stage.