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visacheckout

How it works?

1. Join

Krok 1

Register by clicking “Registration”, indicate required data, accept Terms of Service and pay the minimum of 10 PLN of initial fee. You will receive an email from us. In order to confirm your details, click on the link. It takes 1 minute and all is ready! You can use the city bikes 24 hours a day, 7 days a week. After registering you will receive a text message and an email message together with a PIN code which become your identifiers in the system.

2. Rent

Krok 2

Approach the terminal, press the button of “Rental/Return” and follow the instructions displayed on the screen. The bike which you selected will be automatically released.
If it is secured with a clamp-unblock it via the obtained code for code lock, displayed on the screen of terminal upon rental. Enjoy your ride!

3. Return a bike

Krok 3

You don’t even need to approach the terminal. All you need to do is enter the bike into electric lock. Don’t worry-the sound signal or a green diode will confirm the correct return. In order to be sure that the return was completed successfully, verify it on your user account through a mobile application, internet website or contact on 19 115.
If there is no empty space at the station, connect the bike via code lock to the handle of the selected bike stand or other bike and shuffle the digits. In such case approach the terminal, press “Rental/Return” and follow the instructions on the screen.

4. Repeat

Krok 4

Use city bikes whenever you feel like. From the beginning of March till end of November, 24 hours a day, 7 days a week. First 20 minutes of ride are free of charge!

5. Faster?

Krok 5

Download mobile application. With the use of mobile application you will rent a bike locked within an electric lock as well as a clamp without approaching the terminal. Code to the clamp will be displayed during rental of a given bike. You may rent a bike by means of the application in two ways:
• Clicking on ‘Rent a bike” in the application and entering its number
• Scanning QR code of a given bike, located on each bike

FAQ

How to register?

In order to use the bikes you have to fill in the registration form which is located on the website of city bike system, accept the terms of use and top up the newly created account with the so called “initial payment” in the minimum amount of 10PLN or define a credit card as payment method. You will receive  an email from us. In order to confirm your details, click on the link. As soon as the amount is recognized within the account or the card is assigned to the account – rentals are available. You can also register using the terminal, the Veturilo mobile application or by contacting the 24-hour Call Center .

How to activate an account?

After registration, you will receive an SMS and an e-mail along with the PIN code, which together with your phone number are identifiers in the system. You will receive an email from us. In order to confirm your details, click on the link. Now just top up with the so called “initial payment” in the minimum amount of 10PLN or define a credit card as a payment method. As soon as the amount is recognized within the account or the card is assigned to the account – rentals are available.

If I am registered in one of the city bike systems of Nextbike, can I use the bikes in other cities?

Nextbike systems are compatible. This means that registration in one of them gives access to the other bike systems in Poland and the whole world, where Nextbike is the operator. It is good to remember, that every system has its own price list and regulation.

How can I identify myself during rental with the use of the proximity card instead of the telephone number and a PIN-number?

In order to make the process of bike rental simpler, the identification was made possible by means of any device with a touchless identifier function. It is the majority of contactless cards with an RFID reader – for example a city card, an Electronic Student ID card and the majority of payment cards. In order to register the card, you should approach the terminal, enter the phone number and PIN code, and then place the card in the designated place. Upon the subsequent rental you may identify yourself at the terminal with the use of this card – apply it in order to log in. If you want to log in using the card only, without entering the PIN – uncheck the option “At every rental and return please ask for my PIN for security reasons ” on your account on the portal www.veturilo.waw.pl in the “Password” tab.

How to generate a new PIN code?

In order to generate a new PIN code to your account, you should visit www.veturilo.waw.pl website. Then, before logging in, select the “I forgot my PIN” option. The new PIN code will be sent to the phone number, that is assigned to your account.

If you use mobile application Nextbike, before logging in select the „Did you forget your PIN code?” option – after entering the number registered in the system, the new PIN will be sent to you via SMS. You can also generate a new PIN code by contacting the 24-hour Call Center . In order to change the PIN code to a different one than generated by the system, select the “Password” tab after logging in to the account.

What costs do I incur during registration?

Registration through our website takes 1 minute and is completely free. After registration, top up the account with the so called “initial payment” in the minimum amount of 10PLN or define a credit card as payment method. The initial payment is the entry fee of 10PLN into the Veturilo system, that you pay at registration. The initial payment is the first payment for the top-up amount.

I have two accounts for the same phone number on different systems. How can I log in?

If you use multiple accounts registered to the same phone number, the account is always selected based on the PIN code you entered. If the PIN code for accounts is the same, you will be logged in to the oldest account. Generating a new PIN code will generate a new PIN code also for the oldest account. In order to change the PIN number for a selected other account, we encourage you to contact the 24-hour Call Center or send a request using the contact form.

How to top up an account?

After logging in to your profile at www.veturilo.waw.pl in the “Top up account” tab, select one of the payment methods: blik, payment card or online transfer. You can link a credit card to a registered account, for this purpose, contact the 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN.
ATTENTION: If you choose the method of payment by online transfer, your transfer title is dedicated to you and is very important in order to correctly record the payment.

How can I top up my account via a card with a possibility of charging ( ie. credit card)?

You can link a credit card to a registered account, for this purpose, contact the 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN. The initial payment is the entry fee of 10PLN into the Veturilo system, that you pay at registration. The first payment is the initial payment for the top-up amount. After connecting the card to the account, the fee for the loan lasting more than 20 minutes, will be automatically charged at the end of the journey.

Can I make a payment at the terminal?

Yes. Payment at the terminal can be made if the balance on your account is less than 10PLN. In order to make a payment, log in to your account on the terminal, and then follow the instructions appearing on the screen.

How can arrearages occur on the account?

Renting a bike is only possible if you have a minimum of 10PLN on your account. If the time of rental is longer than 20 minutes, then, after completing the journey, the appropriate fee will be charged adequate to the time of rental. In order to rent another bike, it is necessary to top up the funds to the indicated amount. If you have a credit card to a registered account, for this purpose, contact the 24-hour Call Center or add a card at the terminal, when the account balance is lower than 10PLN.

What will happen if the cost of use exceeds the available balance?

In the event that accrued driving fees exceed your funds, your account will be inactive until the payment is made. It is necessary to top up your account for a balance of at least 0 PLN within 7 days and top up the funds by 10 PLN. If you have a credit card attached to your account, the rental costs are charged automatically and your account activity is not changed. If you have a credit card attached to your account, the rental costs are charged automatically and your account activity is not changed.

Do I get a refund of the initial payment after the end of the season?

he initial payment is the entry fee of 10PLN into the Veturilo system, that you pay at registration. The initial payment is the first payment for the top-up amount. All funds, that are on the account after the end of the season, are carried over to the next year. A refund of these funds is possible if you want to delete your account in our system. The return of these funds is possible in the event of termination of the contract with the operator.

Is the initial payment fee refundable?

The initial payment is the entry fee of 10PLN into the Veturilo system, that you pay at registration. The initial payment is the first payment for the top-up amount. All funds, that are on the account after the end of the season, are carried over to the next year. A refund of these funds is possible if you want to delete your account in our system. Termination of the contract you can send to the by e-mail: ck@veturilo.waw.pl, by post to the operator’s address or submit it to the company’s office.

I have a problem with bike rental. Once I have entered the telephone number and PIN I am asked to provide credit card number as if I had to start registering from the beginning. What should I do?

Such a situation may occur when, for example, the user gives a wrong telephone number and the terminal identify you as a new user who has no funds. The terminal asks you to provide your credit card number also when you have less than 10PLN on your account. You should try entering your details once again in order to log in or contact the 24-hour Call Center.

Why do I have an inactive account?

There are several reasons for inactivity / account blocking. Remember that the account is active only when you have at least 10 PLN or have a credit card attached. Also make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. The account may also be inactive in the event of a blockade, if you have not followed the regulations, for example, the bike was used for purposes other than its intended purpose, it was left unprotected and / or in a different location from the return station. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.

I made a payment, once I rented a bike and my account is inactive again – why?

You probably have less than 10 PLN on your account. We recommend topping up the account with an amount higher then 10 PLN – for example 20, 30 PLN. In connection with the record of the regulations, the operator recommends to top up the account with an amount higher than PLN 10 – for example 20, 30 PLN . Also make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address. An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.

I chose a credit card payment and my account was deactivated. Why?

This means that the system did not have the possibility to withdraw funds from the card. The reasons may be different: blocking the card or lacking funds on the account.

How much does the bike rental cost?

Renting a bike up to 20 minutes is free. Renting a bike up to 1 hour costs 1PLN. Renting a bike up to 2 hours costs 3PLN. Renting a bike up to 3 hours costs 5PLN. Renting a bike up to 4 hours costs 7PLN. Every additional hour is 2PLN. For example if you rent a bike for 2,5h you have to count: 1 PLN + 2 PLN + 2 PLN = 5 PLN. It is good to remember, that every system has its own price list and regulation.

How to rent a bike?

Just go to the terminal, press the “Rent / Return” button and follow the instructions on the display. The bike will be automatically released from the electric lock. Rentals can also be made using the Veturilo mobile application and by contacting the 24-hour Call Center . When the bicycle is secured with a code lock cable, it must be unlocked using the received 4-digit code. This code is displayed on the terminal during the rental of the bike, in the Veturilo mobile application for the whole duration of the rental or it is sent to you in an SMS – for example in the case of renting a bike via BOK.

How to set the code on the chain lock?

The code for chain lock should be set at the height of the convex line, starting from left to right. This code is displayed on the terminal at the time of renting the bike, on the main screen of the Veturilo mobile application during the whole rental or it is sent to you in an SMS – for example in the case of bike rental by Customer Service Office.

How to return a bike?

The preferred method of return is to put the bike in the electro-lock. A sound signal and green led will confirm the correct return. If all the electric locks in the station are occupied, attach the bike with chain lock to the ear of the selected stand or other bike and shuffle the numbers. Then on the terminal, press the “Rent / Return” button and follow the instructions on the display or call the 24-hour Call Center . The return of the two-wheeler can also be done in the Veturilo mobile application.

Do I have to return the bike at the rental station?

Bikes can be borrowed and returned at any station. The list of stations is on the website www.veturilo.waw.pl, in the Veturilo mobile application and at the terminal.
ATTENTION: When you rents for example electric bikes, or children bikes you must remember that this type of bikes should be returned in the special stations.

How can I know that the return has been correct?

The correct return of the bicycle to the electrolock is confirmed by a sound signal and a green led. For certainty, we recommend checking your account balance using the Veturilo mobile application , by logging in again at the terminal or by logging in to your account at www.veturilo.waw.pl. Confirmation of the return of the bike in the system can also be obtained by contacting the 24-hour Call Center.

How long can the rental last?

The rental can last up to a maximum of 12 hours. After exceeding 12 hours, an additional fee of 200 PLN is charged. During the rental period (after 3, 6 and 12 h), user will receive automatically messages reminding about the duration of borrowing and charging fees.

What to do when there is no free bike rack at the station?

In this case, attach the bike with a chain lock to the ear of the chosen stand or other bike and shuffle the numbers. The 4-digit code for the lock is displayed on the terminal at the time of renting the bike, on the main screen of the Veturilo mobile application during the whole rental or it is sent to you in an SMS – for example in the case of bike rental by Customer Service Office.. Then, return to the terminal by pressing the “Rent/Return” button and follow the instructions on the display or contact the 24-hour Call Center . The return of the two-wheeler can also be done in the Veturilo mobile application .

How many bicycles can I borrow at the same time?

You can borrow up to 4 bikes per one account. For each bicycle, the system separately calculates the time of borrowing, so you do not have to give away all at the same time. In the case of non-standard rentals, i.e. group rentals, please contact us at the following e-mail address: grupowe@nextbike.pl.

What if I can not rent / return the bike at the terminal?

If you have any questions about any operation at the terminal, please contact our 24-hour Call Center . You will be able to quickly and efficiently carry out the selected operation. You can find contact numbers on each station as well as on each two-wheeler.

Can I take a break in the ride and leave the bike for a few minutes?

Yes, but the most important thing in this case is common sense. It is worth remembering not to leave the bike in isolated or “risky” places. It should be fastened with a chain lock to permanent, solid elements. The break while driving is included in the rental period. Renting a bicycle left during the journey is not possible for a third person, eg using the Veturilo mobile application . In the course of such attempt, that person will be informed about the unavailability of the bike.
ATTENTION: When you rents an electric bikes you do not get the code to the chain lock, which means that you can not leave the bike unattended.

Can you leave the bike outside the station?

You can return the bike only at d=designated stations. In the case of leaving the bike outside the station, the user bears the further costs of its rental and is responsible for any theft and / or destruction. It is possible to take a break in the ride, however, the bike must be secured with a chain lock to permanent, solid elements. It is worth remembering not to leave bicycles in isolated or “risky” places. Due to the fact that the bike will be active on your account, another user will not be able to rent it using the Veturilo mobile app.

Can you reserve bikes?

It is not possible to book bikes. Two-wheeler is available to everyone, and the stations are located in convenient locations. In the case of non-standard rentals, i.e. group rentals, please contact us at the following e-mail address: grupowe@nextbike.pl

Can I rent / return a bicycle from an inactive station?

Yes, it is possible to rent / return the bike at the station that lost power. However, it must be remembered that this possibility exists only in the case of a bicycle that is secured with attached chain lock. When you try rent a bicycle connected to the electro-lock by the Veturilo mobile application from the station which is currently inactive, the message ” The bike is not available” will be displayed. In the case of a return at a station without power supply, we recommend securing the bike with a chain lock, so as to eliminate any incorrectly detaching the bike from the electro-lock. We will be grateful for providing information about the station’s defect via the Veturilo mobile application , using the contact form or contacting the 24-hour Call Center . Our service will take steps to remove any defects as soon as possible.

Do I have to be at the station when I want to return the bike?

In the case of contact with the24-hour Call Center and the desire to return the bike in the system, it is recommended to stay at the return station. The consultant can make sure that the return of the bike has taken place correctly.

The code for the chain lock does not work. What to do?

Make sure you enter the correct code into the chain lock. This code is displayed on the terminal at the time of renting the bike, on the main screen of the Veturilo mobile application during the whole rental or it is sent to you in an SMS – eg in the case of renting a bike via BOK. The code should be set at the height of the convex line, starting from left to right. If the 4-digit system provided by the system does not open the lock – contact the 24-hour Call Center.

I rented a bike, but it did not get out of the electro-lock. What should I do to return it?

First, make sure that the bike does not detach from the station. Try to gently pull up and then to yourself. If, nevertheless, the bike remains in the electric lock wait for 3 to 5 minutes. The system will read that the bike has not been unplugged and will automatically return the bike and invalidate the ride. In the event that the return in the system does not take place and the time of rental is continued, contact the 24-hour Call Center.

I returned the bike ahead of time and got an SMS about the ongoing rental/ cash collection. What should I do?

If you have received an SMS with information about the ongoing rental, although you have already correctly returned the bike at the station – contact the 24-hour Call Center . The consultant will help you return the bike in the system and determine the possible reasons that made the rental still in progress. If you have noticed that the rental fee has been charged incorrectly, write to us using the contact form. We have a maximum of 14 days to send an answer, but we will try to do it as soon as possible. If after verifying it appears that the system has made a mistake, we will refund the wrong amount accrued.

The station is not working properly. What can I do?

We will be more than grateful for providing information including the station via the Veturilo mobile application , contact form or by contacting the 24-hour Call Center. Our service will take steps to remove any defects as soon as possible. We work 24 hours a day to monitor the system status, but such reports allow us to intervene even faster.

The bike has a fault. What can I do?

We will be more than grateful for providing information including the bike number via the Veturilo mobile application, contact form or by contacting the 24-hour Call Center. Our service will take steps to remove any defects as soon as possible. We work 24 hours a day to monitor the system status, but such reports allow us to intervene even faster.

There is no bike at the station – why?

Nextbike relocation teams transport bicycles 24 hours a day to overcome the shortages at stations, but we can not guarantee, especially at rush hour, that bikes will always be available at every station.

I noticed the failure of the bike while driving. What should I do?

If you find any fault during cycling, report this problem immediately to the Customer Service Center by calling the 24-hour Call Center , using the contact form on the website or reporting a fault using the Veturilo mobile application. Then put the bike to the nearest station and rent a different one.

What to do if the rental bike was stolen?

In the event of the theft of a bicycle made during use, the borrower must notify the 24-hour Call Center as soon as possible.

How do I know that I am renting an electric bikes?

If you want to make sure that you’re renting an electric bike – look at the back of it. The electric bike have a the indicator placed on the back of a bike. This bikes you can be rented on 11 dedicated electric stations located along the Vistula Escarpment. The map of those stations is available on each terminal, on o website www.veturilo.waw.pl and also in the Veturilo mobile application . Additional map is located on the back of a bike.

What is the diffrent between an electric bikes and a standard bikes?

Electric bikes are equipped with pedalling aid. You will use less more energy while, for example, riding up a hill. It’s all thanks to a built-in electric engine.Pedalling assistance undertakes up to 80% of effort connected with riding a bike. Not all the time though. The engine works only up to 25 km/h, so if you want to drive faster, you will need to use your own muscles’ energy.In addition – electric bikes are equipped with strengthened roller brakes activated with the handlebar. Although it’s not equipped with a coaster brake (torpedo), unlike conventional Veturilo bikes they are much heavier.

Which city, where the operator is Nextbike, have the electric bikes?

The decides about the number, types of bikes and placement of stations make depends ordering System. Currently, electric bikes are available only in Warsaw.

How can I rent an electric bikes?

Electric bikes you can rent using the terminal – press the “Rent / Return” button and follow the instructions on the display. The bike will be automatically released from the electric lock. Rentals can also be made using the Veturilo mobile application . When you rent this type of bike you should check the indicator placed on the back of a bike. The indicator contains 5 LEDs – when all of them are on – the bike is fully charged, if there’s only one turned on, the battery is charged in 20%.

Where can I rent an electric bikes?

Electric bike you can rent on 11 dedicated electric stations located along the Vistula Escarpment. You can use this bikes in whole Warsaw, however the return is only possible at specials electric stations. The map of those stations is available on each terminal, on o website www.veturilo.waw.pl and also in the Veturilo mobile application . Additional map is located on the back of a bike. You must remember that you to return the bike to one of 11 specials stations, by attaching to electric lock. This type of bicycle must be returned only in a free electro-lock, so that it can recharge the battery, which is needed to get the possibility of using the built-in support. It is not possible to charge the bike outside of special stations.

Where can I return an electric bike?

Electric bike you can return on 11 specials electric stations located along the Vistula Escarpment. You can use this bikes in whole Warsaw, however the return is only possible at dedicated stations. This type of bicycle must be returned only in a free electro-lock, so that it can recharge the battery, which is needed to get the possibility of using the built-in support.  Availability of free electric racks can be checked in website www.veturilo.waw.pl and also in the Veturilo mobile application . Additional map is located on the back of a bike.

Why I must returned electriv bike only on 10 dedicated electriv station?

This type of bicycle must be returned only in a free electro-lock, so that it can recharge the battery, which is needed to get the possibility of using the built-in support.

I rented an electric bike for one hour and paid 6 PLN. Why?

Electric bikes are charged based on the special applies electric bike tariff. Renting a bike up to 20 minutes is always free. Rental up to one hour costs PLN 6. Renting up to 2 hours is PLN 20 and each next hour costs extra PLN 14. It is good to remember, that every system has its own price list and regulation.

When I rent an electric bike, I get SMS with a code for the chine lock, displaying as XXXX. Why?

The sent SMS has the right content. In the case of renting an electric bicycle, the code for the chine lock it is not sent to the user. Remembre, that in the case full station, the return of the electric bike is possible at the nearest electric station, dedicated to this type of bicycles, by attaching it to a free stand.

Where can I check the level of a bike battery?

If you want to check, what’s the level of a bike’s battery, check the indicator placed on the back of a bike. The indicator contains 5 LEDs – when all of them are on – the bike is fully charged, if there’s only one turned on, the battery is charged in 20%.

What do I need to do to make the bike support pedalling?

Simply start riding. In a moment of increased effort – faster pedalling or riding up a hill – the electric engine will make your journey easier. After reaching the speed of 25 km/h, the support switches off and pedals only using your own muscular strength.

How many electric bikes can I borrow?

You can borrow up to 4 bikes per one account. For each bicycle, the system separately calculates the time of borrowing, so you do not have to give away all at the same time. In the case of non-standard rentals, i.e. group rentals, please contact us at the following e-mail address: grupowe@nextbike.pl.

Which city, where the operator is Nextbike, have the children’s bikes?

The decides about the number, types of bikes and placement of stations make depends ordering System. Currently, children’s bikes are available in Warsaw, Białystok, Poznań, Kalisz, Lublin, Konstancin-Jeziorna, Legnica and in Pruszków.

What are available children’s bikes?

Currently are available two type of bikes: for children over 4 years of age and height from 110 cm and for children over 6 years of age and height from 120 cm.

Why I can not rents the children’s bikes in the all stations?

The decides about the number, types of bikes and placement of stations make depends ordering System. Locations this type of bikes and placment of station you can be checked in website www.veturilo.waw.pl and also in the Veturilo mobile application .

Why I must return the children’s bikes only in the dedication stations?

Children’s bikes belong to the type of non-standard bikes, their construction is different from traditional bicycles, because electric locks are placed lower, therefore it is important to return them only to dedicated stations. The location of the station with the number of available children’s bikes can be found on the website, the Veturilo mobile application and at the terminal.

How much I must to pay for renting children’s bikes?

Children’s bikes rental is subject to the same price list as for standard bikes. It is available in the “Price list”on the website www.veturilo.waw.pl or the Veturilo mobile application .

What is the tandem bicyles?

Tandem bicykles is intended for two people those sitting in a system one by one. A typical tandem has, just like a one-person bike, one frame and two wheels, but each has its own: steering wheel, saddle and pedals. Maximum load of a bike for tandem, designated for use by 2 persons, it cannot exceed 227 kg,

Which city, where the operator is Nextbike, have the tandem bicykles?

The decides about the number, types of bikes and placement of stations make depends ordering System. Currently, children’s bikes are available in Białymstok, Radom, Lublin, Warszawa, Stalowa Wola, Kalisz, Zgierz and in Pruszków.

Where can I rent the tandem bicykles?

Tandem bicycles are not dedicated to special stations, so you can rent and return at any location the standard station. The availability can be checked in the “Station map” tab on the www.veturilo.waw.pl portal and in the Veturilo mobile application in the “Find a bike” tab.

How much I must to pay for renting tandem bicycles?

Tandem rental is subject to the same price list as for standard bikes. It is available in the “Price list“on the website www.veturilo.waw.pl or the Veturilo mobile application .

I had an accident on a city bike. What steps should I take?

In the event that an accident or collision occurs during bicycle rental, you are required to write a statement and / or call the Police to the place of the incident. In addition, in the case of the described event, you are obliged to inform about the above Call Center up to 24 hours from the moment of occurrence.

Can I use the Veturilo system if I am under 18?

Persons above 13 years of age who have not attained the age of 18 must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.

How can I register account if I have not attained the age of 18?

You can register using the form which is located on the website www.veturilo.waw.pl, terminal, the Veturilo mobile application or by contacting the 24-hour Call Center. Personal data will be required for registration. Persons above 13 years of age who have not attained the age of 18 must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.

Can I attach a child seat to a standard bike?

Standard bike are not to attached a child seat and carrying passengers. The exception are bicycles with already installed child seats.

What data do I need to provide for the system to verify me?

The system veryfi user after the phone number to which the account has been registered and an individual six-digit PIN code. User identification is also performed during the use of the RFiD card assigned to the account at temrinal.

Will new stations be created?

From our side, we can declare that the operator Nextbike will seek to develop a system of stations sponsorship / patronage placed in cooperation with companies from Warszawa. We recommend suggesting a new station location to Municipal Road Authority: veturilo@zdm.waw.pl.

I want change my name and/or surname. How can I modify my personal date?

If you change data such as first name and /or last name user is obliged to send the modification instructions to the operator by sending a statement by e-mail: ck@veturilo.waw.pl, by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.

I have new phone number. How can I change it in my account?

If you want to change the phone number in your account, the user can submit a modification order to the operator by sending a statement by e-mail: ck@veturilo.waw.pl, by post to the operator’s address or submit it to the company’s office. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.

I want change my post address and/or e-mail address. How can I modify my date?

Address data you can change after logging in to the portal www.veturilo.waw.pl, the Veturilo mobile application or by contacting the 24-hour Call Center. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.

Do I have to inform about the change of data?

Yes, user is obliged to inform the operator about change your date. If you change data such as first name and /or last name user is obliged to send the modification instructions to the operator by sending a statement by e-mail: ck@veturilo.waw.pl, by post to the operator’s address or submit it to the company’s office. Other date such as address data and/or address e-mail you can change after logging in to the portal www.veturilo.waw.pl, the Veturilo mobile application or by contacting the 24-hour Call Center. We would like to remind you that in case of making changes on your account, you should confirm other personal date assigned to your account.

Deactivating and deleting accounts – what is the difference?

Deactivating account does not mean removing it in the system. In order to completely remove an account from the system, you must send a request from the contact form, by post to the operator’s address or by submitting it at the company’s office.

I do not have an e-mail address, how can I use bicycles?

The e-mail address is necessary to register the account, because any changes to the regulations and relevant information are sent electronically. You can ask a friend for help in creating an email – it lasts the same as registering in our system.

How can I contact with Customer Service Office, in addition to telephone contact?

Other available contact channels are: e-mail notifications, contact form, reporting a problem by the Veturilo mobile application or contact via facebook fanpage.

How can I switch on the lamp in the bike?

The lamp switches on automatically post placing the bike in motion. All you need to do then is to keep pedalling and the lamp will light your way.

Are stations equipped in pumps?

Yes, each station is equipped in pumps serving the purpose of pumping up bike tyres.

In which cities does the Citi Handlowy Bikes appwork?

The Citi Handlowy Bikes app allows you to use city bikes in the Veturilo system in Warsaw.

What do I gain from using the Citi Handlowy Bikes app?

Korzystanie z Citi Handlowy Bikes wiąże się z dodatkowymi korzyściami np. możliwości sprawdzenia aktualnej prędkości, ilość przejechanych kilometrów czy ilość spalonych kalorii.